SOLVED! A Conexant Audio Device Could Not Be Found

An error with your playback device could easily cause “a Conexant audio device could not be found” error and this can be solved by running the troubleshooter. Other solutions which you should think of include upgrading your audio drivers, starting the Conexant Utility Service, and installing then reinstalling the audio device. Additionally, you may have to adjust the sound format, check the audio enhancements, and perform Windows updates. If you have ever run into this error on your computer then this article got you covered.


CxUtilSvc Not Running

CxUtilSvc, short for Conexant Utility Service, is a service developed by Conexant Systems. This service is responsible for the operation of the Conexant Sound Card on your computer. If this service does not start whenever you start your computer, you will come across the “a Conexant audio device could not be found” error.

Corrupted Driver

A corrupted Conexant audio driver can cause an error with your computer’s playback device. The driver can get corrupted due to the presence of a malicious or the disruption of sudden power outages. 

Obsolete OS

An operating system that is out of date can cause multiple errors which pop up on your screen every other time. Errors that could appear include “a Conexant audio device could not be found”. If not updated, the old operating system can corrupt your data files then later on the whole system hence it is not worth having an obsolete Windows Operating System.



Windows Troubleshooter should be the first solution whenever you run into the “a Conexant audio device could not be found” error. This built-in utility will help identify any software issue then repair it in case it finds an error.

  • Step 1: Press Windows key + R to open the Run window.
  • Step 2: Type control then hit Enter to open the Control Panel.
  • Step 3: Select Troubleshooting then click on Hardware and Sound.
  • Step 4: Select Playing Audio then click Next.
  • Step 5: Allow the troubleshooter to run from start to finish and if prompted, click Apply this fix then check if the error persists.


If you experienced the “a Conexant audio device could not be found” error after upgrading from one Windows version to another, you will need to upgrade the audio drivers as well.


  • Step 1: Visit the website of your manufacturer then download the latest drivers.
  • Step 2: After the download is complete, follow the installation prompts.
  • Step 3: Double-click download (you will be prompted to upgrade), click Upgrade and see if your issue has been solved.

Start CxUtilSvc

  • Step 1: Press Windows + R to open the Run window.
  • Step 2: Type services.msc then hit Enter to open the Services window.
  • Step 3: Navigate to CxUtilSvc then double-click it to open the Properties window.
  • Step 4: Change the Startup Type to Automatic and on the Service status, click Start if it is stopped.
  • Step 5: Click Apply then pick Ok.
  • Step 6: Restart your computer.

Uninstall And Reinstall

At times the audio driver is corrupted and to solve the corruption, you will need to uninstall the current Conexant Audio drivers and reinstall them.

  • Step 1: Press Windows key + X to open the Quick Link Menu and hit Device Manager 
  • Step 2: Double-click Sound, video, and game controllers section, right-click Conexant Audio and hit Uninstall to remove the driver.
  • Step 3: Right-click Sound, video, and game controllers then click Scan for hardware changes.
  • Step 4: After the search wraps up, install the driver then restart your device to finalize the changes.

Audio Enhancements

If there are any enhancements on your default playback device, you may face a problem while trying to use the speaker. To solve this, you will have to disable all the audio enhancements.

  • Step 1: Right-click the speaker icon on the Taskbar.
  • Step 2: Click Sounds then select Playback.
  • Step 3: Double-click Conexant Audio then click Enhancements Tab.
  • Step 4: Checkmark Disable all enhancements, click Ok and restart your computer

Sound Format

Whenever you experience a problem with your playback device, changing the sound format can help solve the problem.

  • Step 1: Right-click the speaker icon on the Taskbar.
  • Step 2: Click on sounds then select Playback.
  • Step 3: Double-click on Conexant Audio then click on Advanced Tab.
  • Step 4: Change the bitrate under the Default sound format, until you find the one that’s working.
  • Step 5: Click Apply then Ok.

Windows Update

If all the actions above have failed to solve the error, you will need to update Windows to its latest version.

  • Step 1: Press the Windows key + I to open Settings
  • Step 2: Select Update & Privacy then click on Windows Update
  • Step 3: Click on Check for Updates and if there are any updates, they will be automatically downloaded and installed
  • Step 4: You should restart your PC to restart after the process is complete or set your computer to restart in inactive hours

Frequently Asked Questions

Can I have two audio drivers on my computer?

You can have two audio drivers on your computer without any problem. This can happen whenever you have sound from two different sources.

What do audio drivers do?

Audio drivers allow the sound card to facilitate audio output from the computer and communicate with the speaker. This happens by taking the signals originating from the program and turning them into the format in which they can be used by the speakers.

Tips And Tricks

  • To get the most from the built-in speakers, use the pre-installed audio drivers.
  • For the best sound experience, regularly update the audio drivers.

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