SOLVED! “A Pointer Device Has No Information About The Monitor It Is Attached To”

Today’s computers could connect to many peripherals but few prove as influential as the mouse. Alongside the keyboard, the mouse allows Windows users to make use of their devices which is why mouse issues usually lead to a lot of hassles. Your mouse disconnects from time to time and Event Viewer keeps logging an entry about “A pointer device has no information about the monitor it is attached to”? In that case, this article is for you. 

What Must Be Done?

Basic Troubleshooting 

  • Connect the mouse to another PC: “A pointer device has no information about the monitor it is attached to” could be the result of either Windows or the mouse. In order to determine which one is responsible, connect the mouse to another PC. If the mouse performs as expected following the change, Windows is at fault. Otherwise, you should dedicate your attention to the mouse. 
  • Try out another mouse: You have another mouse lying around? Then connect that mousse to your PC then see if the issue persists. 
  • Replace the mouse batteries: If your mouse is a wireless model, you should consider replacing the mouse batteries.
  • Reset the mouse: Various computer mouses nowadays integrate a reset feature that lets people bring them to the default state. If your mouse lacks a reset feature, unplug then replug it.

Advanced Troubleshooting 

Think About Mouse Settings

In the beginning, it’s a good idea to take a look at the mouse settings. 

  • Step 1: Press Windows + I key to open settings.
  • Step 2: Select Devices > Mouse.
  • Step 3: Choose Additional Mouse settings.

Here, scroll through the tabs, check all the settings and ensure that there is nothing out of the ordinary. Feel free to restore settings to default in times of need and restart your computer to validate the changes. 

Give Driver Some Thought  

  • Step 1: Press the Windows + X key then select Device Manager from the list.
  • Step 2: Expand Mice and other pointing devices, right-click your mouse and pick Properties.
  • Step 3: Navigate to Driver tab then click Update driver. If your driver version is the latest, choose Roll Back Driver instead. Aside from that, you could uninstall the mouse, delete driver software associated with the mouse and restart your PC. 

Show Down Non-Essential Services 

Unnecessary services running in the background could complicate the operation of peripherals and mouse is not an exception. Thus, regarding “A pointer device has no information about the monitor it is attached to”, you may want to shut down some services. 

  • Step 1: Press Windows + R, type msconfig and hit enter.
  • Step 2: Go to the Services tab and mark the Hide all Microsoft services check box. 
  • Step 3: Proceed to disable the remaining services by pressing the Disable all button and pressing Apply button. Once prompted to restart your computer. 

Run SFC And DISM Scan

It is possible that system files may be damaged or corrupted which could lead to mouse issues. In that case, System File Checker (SFC) and Deployment Image Servicing and Management (DISM) would come in handy. 

  • Step 1: Go to Search bar, type CMD, right-click Command Prompt and pick Run as administrator. Select Yes for UAC prompt.
  • Step 2: Run the command down below in Command Prompt (Admin):

sfc /scannow  

  • Step 3: After the SFC scan, run each of the following commands:

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

Repair Install 

If none of the above work, repair install is going to be your last resort. To perform a repair install, you need to get your hands on Windows Media Creation Tool.

  • Step 1: Download and create a Windows Bootable USB drive (link).
  • Step 2: Boot from the newly created media and choose the “Repair your computer” option.
  • Step 3: Under Advanced troubleshooting, click the Startup Repair option. Afterward, follow the onscreen instructions to complete the process. 

Frequently Asked Questions (FAQs)

How Should I Check Peripherals For Issues?

  • Unplug and replug
  • Take a look at the cord.
  • Think about the batteries
  • Look for dirt under keys, sensors, LED, …

What Could I Do Via Pointer Options In Mouse Properties? 

  • Motion – Select a pointer speed: This allows you to adjust the speed of the pointer by using a slider. Under the slider is Enhance pointer precision that enables mouse acceleration.
  • Visibility – Display pointer trails: This adds a trail to the cursor and lengthens it by moving the cursor from Short to Long or vice versa. Under the slider is Hide pointer while typing that keeps the mouse out of the way as you type. Aside from that, there is Show location of pointer when I press the CTRL key that helps you locate the cursor by hitting the Ctrl key.
  • Snap to: This automatically moves the pointer to the default button when a dialog box opens. Unless you have specific requirements, you may want to leave Snap to off.

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